Priorclave autoclaves are covered by some of the most supportive and comprehensive warranty and service agreements in the world. We can afford to offer these plans because we’re supporting custom-built autoclaves of exceptional quality: Priorclave are one of the very few steriliser manufacturers in the world who retain complete control of their supply chain by manufacturing all principal components in-house–including the fabrication of pressure vessels and programmable control systems. These high-quality 316L stainless steel vessels meet both European standards and the stringent standards of the ASME Boiler and Pressure Vessel Code. Raising quality lowers service costs and increases reliability.
Standard and Extended Warranties
All Priorclave autoclaves installed in the United Kingdom carry a full parts-and-labour warranty for their first year of operation. Outside the UK we offer similar support and can direct ship you parts (labour is provided by the local Priorclave-exclusive distributor who supplied your autoclave). All Priorclave pressure vessels–regardless of where in the world they are operating–are guaranteed for at least 10 years or 10,000 cycles (whichever comes first).
Priorclave is proud to offer two-year and five-year Extended Warranties. All Extended Warranties include installation and bi-annual scheduled maintenance visits. All parts and labour are included in the Extended Warranty.
All Priorclave autoclaves comply with current US, Canadian, UK, and EU safety regulations. Details on our Warranty and Service Packages are available online.
(Warranties exclude damage due to neglect, misuse, improper maintenance, accidents, spillage, or the effects of a hard water supply. Warranties also exclude consumable components, like printer paper and door gaskets. Please be aware that improper installation, commissioning, and third-party repair work can potentially result in damage to your autoclave or unsafe operating conditions. As a result, installations or repairs performed independently could invalidate your warranty.)
Preventative Maintenance Plans
Priorclave offer three tiers of preventative maintenance plans. These can be renewed indefinitely throughout the autoclave’s working life, and need not be continuous throughout that period. All plans have:
- NO HIDDEN EXTRAS—Scheduled Preventative Maintenance Plan visits are inclusive, covering all site time, mileage, engineer travel time, and supplies (as per your service level)
- DEDICATED TECHNICIANS—We only send our own factory-trained authorised service agents (ASAs) and dedicated engineers; they are conversant with every aspect of our hardware and software, and arrive fully prepared and equipped
- FREE UPGRADES—Your autoclave’s Tactrol® programmable control system will be upgraded at each visit (as needed) free of charge
Standard Preventative Maintenance Plan
- Covers all site time and travel costs for scheduled service visits
- 15% discount on parts
- Additional site visits are discounted 15%
- 1 to 4 preventative maintenance visits per year (varies by industry, application, and statutory equipment)
Standard Plus Plan
- Covers all site time, travel, and parts* costs for scheduled service visits
- Additional site visits are discounted 15%
- 2 to 4 preventative maintenance visits per year (varies by industry, application, and statutory requirement)
All Inclusive Plan
- Covers all site time, travel, and parts* costs for scheduled service visits
- Covers all site time, travel, and parts* costs for unscheduled repairs and breakdown service visits
- 2 to 4 preventative maintenance visits per year (varies by industry, application, and statutory requirement)
*Replacement parts fitted or supplied as a result of misuse or accidental damage are excluded from all plans but will still be discounted by 15%.